Question 1

What's the typical timeline for a project?

Accepted Answer

Our brand documentaries typically take 4-6 weeks from start to finish. This includes 1-2 weeks of discovery to find the real story, 2-3 days of production, and 2-3 weeks of post-production.

Question 2

How do you find the story worth telling?

Accepted Answer

We spend time understanding your business, your values, and what makes you unique. We interview key team members and look for the authentic moments that resonate with your audience.

Question 3

What's included in the production process?

Accepted Answer

Every project includes discovery sessions, filming with cinema equipment, color grading, sound design, and revisions until the film feels true.

Question 4

What's the investment for a brand documentary?

Accepted Answer

Our brand documentaries start at $15K and include everything from discovery to final delivery. Story packages start at $8K for shorter-form content.

Question 5

Do you offer custom packages?

Accepted Answer

Yes, we create custom packages based on your specific needs. We typically take on 12-15 projects per year to ensure quality, and usually book 2-3 months out.

Question 6

What kind of results can I expect?

Accepted Answer

People watch these films because they don't sound like marketing. Clients use them to attract the right hires, build trust with investors, and give their communities a reason to care. We define what success looks like for you during discovery.

Question 7

How do I measure the success of my film?

Accepted Answer

We track metrics like view completion, shares, and most importantly, business outcomes like inquiries, applications, or sales that result from the film.

Question 8

Where is Coalbanks based?

Accepted Answer

We're a Lethbridge videography company — our studio is at 1401 28 St N in Lethbridge, Alberta. We've been filming Southern Alberta businesses, municipalities, and nonprofits since 2019.

Question 9

Do you travel outside Lethbridge?

Accepted Answer

Yes. We regularly film within 300km of Lethbridge — Medicine Hat, Taber, Cardston, Calgary, and Cranbrook are all in range. Travel fees may apply for projects outside the immediate area, and we'll spell that out in the quote.

Frequently Asked Questions

Process

Investment

Results

Location